General Q&A

How we can help?

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1st is close

My neoPoints earned do not tally?

Neobank earnings are subjected to a maximum daily and monthly cap depending on each individuals Membership category.

For Silver Member
Earnings %: 20%
• Daily Earnings Limit:500
• Monthly Earnings Limit: 3000

For a daily transaction of $5000 you will earn 1000 neoPoints = $5000 x 20%, but on applying the daily earnings cap, you will only be entitled to a maximum of 500 neoPoints. Your daily earnings limit will refresh the next day.

Once you reached the maximum cap of 3000 neoPoints for the month, the limits will be refreshed in the next month.

neoPoints received does not match with my earnings record?

Monthly neoPoints will be distributed periodically and equally between Cloud Wallet 1 and 2.

For Platinum Member
You earned 100 neoPoints
• 1st Month – 20% will be credited equally to each to Cloud Wallets 1 and 2
• Cloud Wallet 1 – 10 neoPoints
• Cloud Wallet 2 – 10 neoPoints

The balance of 80 neoPoints will be credited in the same manner for the next 4 months.

What are the requirements for applying to use neoPoints?

Everyone can register to neobank. No application is needed and it’s FREE!

How does neobank “Pay for You First”?

Just 3 simple steps :
1.  Initiate your payment
2. Fill in detail. Credit card required to secure the payment.
3. Get approved. neobank will pay to your desired recipient in 3-4 working days*. You can pay back to your credit card up to 45 days later*

Is my personal information safe with neobank?

Neobank does not require user to provide any sensitive or personal information unless is required by the local government authority. If you identify any unauthorized charge on your account, please change your password immediately or email [email protected]

Are there any interest or fees associated with neobank?

Neobank runs attractive promotion all time! Don’t miss out our current offer (No interest fees, No hidden charges & No Additional fees!)

How do I cancel my neobank transaction?

There is no cancellation once you have successfully made the payment and agreed to the neobank terms & conditions.

Why I don’t get approved for my payment?

There might be a few reason why your instalment didn’t get approved.
1.  Exceeded daily payment limit
2. Credit Card have insufficient credit limit
3. Debit Card: Insufficient fund in your Debit Card (We don’t encourage to use Debit Card)
4. Incorrect Payment information

Would my payment be delayed if I pay through neobank?

No. You just need to give us your payment instructions before the monthly/bill payment due date.

  • Rental, Installment, Monthly Service Fees, School Fees, Supplier invoice – You are required to initiate 7 days payment in advance through our platform.
  • Utility Bill (Phone, Electricity, Water, Entertainment, Broadband) – Payment will reach vendor within 24 hours.

Note: You did not pay in advance if you are using credit card pay through our platform.

What benefits do I gain from neobank?

neobank helps you to convert your monthly fixed bill payments (e.g.: Rental, Installment, Monthly services fees, School fees, Insurance, Supplier invoice etc..) into extra income. All you need to do is use our platform to make your monthly fixed bill payments and you will receive up to 33% neoPoints (1 neoPoint= 1 Dollar local currency) in return. These neoPoints can be utilised for redemption of products and vouchers in our neoMALL.

What other benefits do I get?

This is amazing! If you are using your credit card to make payments through neobank, besides getting your spending rewards (e.g.: Air-miles, loyalty points etc.) and the credit extension given by the card issuing bank, you will get your amazing neobank Earnings (neoPoint).

What is payment extension benefit?

While you are using your credit card to pay for your monthly fixed bill payment via neobank, you will be automatically eligible to enjoy the additional day of free payment extension provided by the credit card issuing Bank at zero interest as you are only required to settle your credit card outstanding before payment due date.

What are the differences between using neobank & the traditional way?

Traditionally, you must pay for your monthly fixed expenses (eg. Installment, rental, and most bills) by cash as no credit term shall be entertained. However, you are allowed to make payments through neobank with your credit card. By doing so, you will automatically get to enjoy the interest free credit extension from your credit card as well as its spending rewards (eg. Air-Miles, Cashback, redemption points etc.), and on top of these, neobank offers you extra earnings up to 33% of your paid amount.

Where else can I utilise my earning (neoPoint)?

You can utilise your earnings (neoPoint) at our neoMALL to redeem vouchers and use it for your next payment. Soon, your utilisation of your neoPoint can be extended to other countries too.

How do I retrieve payment receipt?
  1. Open your neobank app.
  2. Go to Payment History.
  3. Open the transaction by clicking the transaction you wish to retrieve the payment.
  4. Scroll all the way down to “RECEIPT”.
  5. Send the receipt to your email or to your recipient.

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